Latest Update made: Saturday, March 3rd, 12:25 pm
Despite the significant efforts from the entire TMHQ crew over the last 18 hours, and as a result of the unsafe conditions onsite caused by the weather in the last few days, TMHQ has to cancel the entire event weekend (March 3 & 4, 2018).
The safety of the community is always our paramount concern. Because of the heavy rains and mudslides, our medical personnel would have lacked access to much of the course, which would have been unsafe for participants, spectators, volunteers, and medical staff. We are very disappointed by this situation and understand it may cause frustration for many but we will never compromise when it comes to your safety and our ability to provide you the best Tough Mudder experience possible.
In light of this, we want to provide you with a number of options:
Option 1: You can transfer yourself to another event - instructions here. If you are charged a difference, let us know (firstname.lastname@example.org) and we will adjust your order. Please be sure to transfer to the same brand as your current registration.
Option 2: Or you can respond to this email (email@example.com) and let us know you’d like to transfer. You can transfer your ticket for free to a future Tough Mudder event (transfers are valid to the same brand as your current registration; check out toughmudder.com/events for the full calendar). Please allow 7-10 business days for the transfer to be completed. Nearby events include:
Sacramento - Saturday, March 24, 2018
NorCal - October 6 & 7, 2018
Las Vegas - October 20 & 21, 2018
SoCal - November 3 & 4, 2018
Los Angeles - 2019 (Date & Venue TBD)
NOTE: If you transfer to another 2018 Tough Mudder event, as a thank you for your patience, we will give you 2 FREE TICKETS to any 2018 Tough Mudder 5K event in North America.
Option 3: If these options aren’t right for you, no problem, we want to work with you to find the best solution. Please respond to this email (firstname.lastname@example.org) and we will figure it out together.
We know that this is not the news that you wanted to receive and we are as disappointed as you to not be able to have this event weekend. However, we will always remain committed to bringing the highest quality events to all members of Mudder Nation in the safest way possible.
Thank you for your understanding and patience and we will continue to work to deliver you the awesome event experience that you deserve.